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IT & Network Support

Customised IT support for businesses in Norwich, Norfolk and East Anglia

Netcentral offers a full range of IT support services to businesses in East Anglia. Having worked with small and medium-sized businesses for many years, we have developed the expertise necessary to support all aspects of IT infrastructure within your business.

The right support solutions for your business

All businesses are different. Project management systems and team structures are rarely alike, and different locations will have varying broadband and connectivity requirements. This is why we take all factors into account and offer bespoke, cost-effective packages, worked out with your business’ best interests in mind.

The level of support your business will depend on many factors. Sometimes the support you need will be fairly basic, while occasionally more complex solutions will have to be designed and rolled out to ensure your business runs as it should. Netcentral can also offer fully outsourced IT support.

With the complexity of technology increasing all the time your business needs support from experts capable of explaining what needs to be done to fix the problem in simple terms. This has always been Netcentral’s ethos, and we pride ourselves on our ability to communicate with clients so that they can understand the various ways forward, and which way is right for them.

A full range of IT support services

Netcentral has the capability to deal with a full range of IT support services, meeting the demands of small and medium-sized businesses. Our support services include assistance with:

  • Consultancy
  • Problems with PCs, Laptops & Hardware
  • Server Upgrades
  • Microsoft Hyper-V Server
  • Cabling
  • Phone Systems
  • Microsoft Office 365
  • GraphOn GO-Global Server
  • Sage Accounts
  • Multiple Sites

Experience and personalised support

Not all IT experts are bad communicators. As a smaller, owner-managed firm Netcentral offers a level of personal service that larger organisations simply can’t match. We talk to our customers in a language they understand, making it clear the best solution in terms of cost, efficiency and time.

Long-term relationships

Developing long-term relationships with our customers allows for continuity and a deeper understanding of the needs of your business as it grows and changes. Our solutions are often designed to future-proof your business, and our IT support is geared towards providing the necessary framework in which your business can be allowed to flourish.

Centralised system for PC, Mac and Sage 50 Accounts across multiple offices

Metals Direct are independent multi metal suppliers with over 40 years experience, based in Gorleston, Norfolk. Initially the company approached Netcentral in 2012 for a relatively minor problem with a Mac computer – having been recommended by the Norwich Apple Store, as the problem was beyond their remit. Lennie Gent, Director commented “Although the problem wasn’t complex in the grand scheme of things, we needed it fixing and Netcentral provided helpful advice over the phone. The problem was solved quickly and efficiently so we could get back to focussing on our work.”

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Company growth results in managed system expansion

J&SC Quality Branded Foods Ltd provides a high quality food distribution service across the UK and throughout Europe, using established connections with carefully selected transport and warehousing partners. Netcentral has been delivering IT support to J&SC since 2010 following a review of IT suppliers. During this time Netcentral has supported the company through two office moves; swiftly co-ordinating the logistics of moving servers, computers and managing issues with installation of BT / Openreach lines.

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